For Staff receiving your User credentials for the first time, please contact the Service Desk on 01509 222333. Passwords are only issued verbally, not by email, for security reasons.
When you first receive your password, it is recommended that you change it to help prevent unauthorised access to your accounts.
You can change your password at https://passwordreset.lboro.ac.uk or by logging into a University Computer and pressing Ctrl + Alt + Delete, followed by clicking on ‘Change Password’.
The IT Service Desk and PC Clinic staff can also perform password resets if required.
The password must meet the following requirements or else it cannot be changed:
- It must be at least 8 characters in length
- It must not contain any personal details (your name, username, date of birth, etc)
- It must contain at least three of the following four character groups
- Uppercase letters (ABC-XYZ)
- Lowercase letters (abc-xyz)
- Numbers (1234567890)
- Non-Alphanumeric characters ((!”£$%^&*))
- Avoid common words and number combinations, especially those relating to password security (e.g. ‘password’, ‘letmein’, ‘monkey’, ‘batman’, ‘12345678’, ‘24681012’, ‘2357111317’)
- Replace characters with similar characters (e.g. replace o with 0, 5 with S, 1 with !)
- Make the password easy for you to remember (but still difficult to crack) by using the guidelines below
- Create an acronym from an easy to remember piece of information (e.g. ‘My degree is English and Drama’ becomes ‘Md1En&Dr’
- Use multiple common but unrelated words that form a unique image (e.g. ‘chee5eB00kRectang1eP0ster’)
- Use a memorable phrase (e.g. ‘JackandJ1llwentupthehill!’)
- Do not use any of the examples provided on this page
It is not recommended that you leave your password written down anywhere. If you feel you must write your password down in order to remember it, please follow the guidelines below:
- Do not label it as your password, or with the name of the service it is for
- Keep it in a safe location where it is not easily viewed (this includes under your keyboard)
- Write a simpler version of the password rather than the exact password (e.g. if the password is ‘JackandJ1llwentupthehill!’’ write ‘Jack and Jill went up the hill’ instead)