IT ServicesStaff

New Staff


Staff on the monthly payroll (and also University Teachers on the Claims payroll) are automatically registered for a range of University IT services. Once staff are registered by Human Resources & assigned a staff number, an IT account (including an email address) is generated and staff can ring IT Services to obtain their user name and password.

User Account 

Please email IT Services to request accounts which are NOT created as part of the standard account creation process. This includes the following:

  • Staff who do not get an IT Account automatically via their HR registration:
    • eg Temporary and Zero-Hours contract Staff (Claims Payroll)
    • Agency Staff
    • External user requiring a University account.
  • Role/Generic Accounts
  • Shared Mailboxes
  • Short Course/Conference Accounts

For staff who need a temporary wireless account (up to 56 days) for a visitor without access to Loughborough email and file storage, please use the Guest Wireless Access page.

To request a User Account, please email


Staff and students are advised to change their password regularly. When you receive or change your password, it should not be divulged to anyone except a member of IT – otherwise it is a breach of our Acceptable Use Policy.

Please refer to Password Guidance section for advice on resetting your password.

Please note that the Service Desk (tel: 222333) will only issue passwords verbally, not via Email, for security reasons.

Password Reset System - Initially set up four personal questions; afterwards you can reset your password.