IT ServicesStaff

Office 365

Office 365

What is Office 365 and what features are available to me?

The Office 365 suite is an online version of the traditional Microsoft Office software. This online service includes Office Online, Exchange Online, SharePoint Online. The number and type of applications that are available changes regularly and the options you have available may not be all that are listed here. If you require more information please refer to the following page: MS Office 365

How often will new features be available?

Office 365 is offered as an evergreen (online) service whereby new features are delivered continuously so great new applications are available almost every day!  Office 365 offers a first-release programme whereby some individuals receive new features before the wider rollout.  Several members of IT Services staff are on this programme in order to test new features in our specific setup, and make applications available that will compliment the way we work.

Can I still use the services without a connection to the Internet?

It is possible to use Office 365 offline in some cases.  For example, Email, Calendar, People, and OneDrive for Business all offer offline or synchronisation functionality so that you can continue to work even when no Internet connection is available. More information can be found here

What if I lose my connection whilst working on a document, or whilst saving?

If you are using PC or mobile device with the OneDrive for Business Sync Client ( you can work on your documents independently of your internet connection.  Using Office Online requires an internet connection but Office Online saves your work automatically so if you lose your connection any loss should be minimal. 

Where documents are synchronised to your device there would be no impact as your device would simply resume the synchronisation process when the connection returned.  If you are editing a document or using Email online via a Web Browser the built-in autosave features would minimise any loss.

Who supports me when using Cloud Services?

Support is provided by IT Services in the same way as On-Premises services 

Each user can only have a maximum of 10 installations of Office365 registered to their username. Microsoft’s licensing model means this quota is likely to include your work computer(s) as well as any home computers you have installed the University-provided version of Office on.

If you see the “Install limit reached” message (below), you will need to de-activate Office on one of the computers you previously registered.

To deactivate a PC:

1. In the “Install limit reached” message box, click the Go to your account to deactivate an install link.
2. Your web browser will launch, and you will automatically be taken to the settings pages for your Office365 account. Sign-in with your University e-mail address and credentials when prompted.
3. In the Account Settings page, there is a section called Install Status. Click Manage installs.


4. The list of computers and mobile devices on which Office is registered against your University account will now be displayed. Locate which one(s) you would like to deactivate (e.g. a computer you no longer use or has been re-installed) and click Deactivate.

5. Click Yes when asked if you are sure. Repeat this for as many computers as you wish to deactivate. Should you accidentally deactivate one that you wish to keep using Office on, Office will re-activate itself when you next launch it on that computer.

6. Close the web browser. In the “Install limit reached” message box (which will still be displayed in Office), click Try Again. Office will now activate.

OneDrive for Business 

What is OneDrive for Business?

OneDrive for Business is an integral part of Office 365, that provides a place for you to store, share, and sync your work files. You can update and share your files from any device with OneDrive for Business. You can even work on Office documents with others at the same time. Click here for more information.  

What is the difference between OneDrive for Business and just OneDrive?

You may already have OneDrive at home with your free consumer Microsoft/ account.  This is a personal/consumer service and is not provided or managed by IT Services at Loughborough University. 

IT Services provide your OneDrive for Business for University related purposes. Your OneDrive for Business is managed by Loughborough University and lets you share and collaborate on work documents with co-workers.

What benefits does this offer me over typical “onsite” file store?

Unlimited capacity – starting at 1TB per person, with the University able to request higher amounts where required for University activities. 

Security – With online storage services, data is encrypted both during transmission and while at rest, ensuring no unauthorized users can access the files.

Recovery – Your documents are automatically backed up.  A recycle bin and complete version makes recovering work quick and simple.

Accessibility – From tablets to smartphones, netbooks to desktops, you can access your account from any internet connection, whether you're on a mobile browser or a University computer.

Syncing – Syncing ensures your files are automatically updated across all of your devices. This way, the latest version of a file you saved on your desktop is available on your smartphone.

Sharing – Whether you want to share a single document or an entire folder with hundreds of documents, OneDrive for Business allows you to easily share files with just a few clicks.

Collaboration – OneDrive for Business allows multiple people to edit and collaborate on a single file or document. You don’t have to worry about tracking the latest version or who has made what changes!

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How do I access OneDrive for Business?

OneDrive for Business can be accessed via a web browser at

In University provided computer labs you will access your OneDrive for Business by using the web browser or the internet shortcut provided on the desktop.

How can I access my files if I forget my OneDrive for Business password?

If you forget your University log-in/password please follow the guidance on our password guidance pages.

How can I access my files if I delete them from OneDrive for Business?

You can restore them from the Recycle Bin following the guidance from Office Support: Finding lost/missing files & Restoring previous document versions

Are there any restrictions when saving to OneDrive for Business?

There are some restrictions and limitations when you sync files and folders, including certain strings in filenames such as COM[1-9], LPT[1-9], NUL and AUX. For a full list please see here. However, it should be noted that with web services like Office 365 these change quickly.  For example, at the time of writing, the file name path limit has increased – Click here for more information.

Office Online (previously called Office Web Apps) 

What is Office Online?

Office Online (previously Office Web Apps) is an online office suite offered by Microsoft as part of Office 365, it allows users to create and edit files using lightweight, web browser-based versions of Microsoft Office applications: Word, Excel, PowerPoint and OneNote. Click here for more information. 

How do I access Office Online?

You can access Office Online via OneDrive for Business or logging into and clicking the top-left App Launcher 

Do I still get all the functionality of the equivalent desktop product?

No, Office Online provides lightweight versions of the desktop products. Some of the limitations are outlined here.

You are able to download the full desktop product for free at here.

How do I request additional Apps?

The Office 365 Apps is provided as part of the services offered by IT Services. If you have any feedback, ideas or requests please contact us.