IT ServicesStaff

Office 365

Unwanted / Spam / Junk Email


Between 70% and 90% of all email on the Internet, and all email sent to the University, is junk email / unsolicited advertising (also known as "spam"). IT Services undertakes considerable work to automatically filter email so that email which is definitely unwanted is not delivered to your Inbox, and indeed it is stopped at the earliest stage we can before it even arrives at the Exchange email server.

As a general rule, if you are sent a file or link in an email from an unfamiliar sender, think twice before opening it as it may not be genuine.

If you receive mail that you do not want to receive in future

If you subscribed to a mailing list or service, use the unsubscribe option to stop receiving mail from this source.

If you did not subscribe, then this is spam and you should not unsubscribe (doing so will simply advertise to the spammer that your email address is being used). Spam emails should be deleted and we also recommend adding the sender to your blocked senders as follows (Outlook 2010):

1. Right-click on the spam email.

2. Select "Junk"

3. Select "Block Sender"

General Guidance

If you receive a small volume of spam (eg 1 or 2 emails a week), delete/block senders in each case as above. No further action is required. If you receive a high volume of spam (eg hundreds a day), notify about this.

Do NOT respond to Spam/Phishing emails in any way, for further information on phishing, please refer to the Phishing guidance page.