IT ServicesSupporting Research

Service Catalogue

Corporate Administration

Agresso Finance

Service Name

Agresso Finance

Service Description

The University's corporate finance systems

Features

Agresso Business World (ABW), which covers all of the main accounting functions including accounts payable, accounts receivable, invoicing, requisitions, purchase orders, general ledger, internal transfer journals, purchase card processing, budgeting, projects, research costing and pricing

•       Corporate BACS transfer system

•       Online payment facilities (WPM)

•       E-procurement

•       Cashless payments (Dinners plus and Cash plus)

Service Users

University staff with financial responsibilities

Students (online payments, student invoices only)

External (cash plus/diners plus, invoicing)

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN

Support

Agresso Finance: Support for Agresso should be reported toagresso.support@lboro.ac.uk (8:00 a.m. – 7:00 p.m. Monday to Friday extended to 10:00 p.m. and weekends by arrangement).

Support for online payment services should be reported to the Finance office. Tel: (01509) 223538,

Contact detail for staff are available athttps://internal.lboro.ac.uk/info/finance/staff/contact/

Contact details for students: student-finance@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support  for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Training and documentation are available from Finance, who run Agresso-related courses and "drop in" sessions on a regular basis. See Finance Office web pages for upcoming events and manuals and documents.

Request Process

To access the corporate finance system, apply to the Finance department for the relevant registration forms. These should be completed and countersigned by your Head of Department and returned to the Agresso Support Office, Hazlerigg.

The majority of departmental users will use the web-based Agresso Self Service application. For users of the Agresso "Smart Client", appropriate application files will need to be installed on the PC and access is via the Staff Managed Windows service.

 

Purchase Cards are administered and issued by the Finance Department. Please contact the Purchasing Manager for further information. (Telephone ext. 223610)

Costs

None

CCTV Infrastructure

Service Name

CCTV Infrastructure

Service Description

The CCTV service encompasses the network details for the CCTV cameras across campus, the storage backend and the Cisco based management system.  Out of scope for this service are the cameras and encoders themselves (FMS) and the Reliance VSOM management system (FMS/Security).  Network access provision covered under main network service.

Features

Web based CCTV viewing and archive management system.

Service Users

Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus

Support

 

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor.  Initial support for application, OS and hardware by ITS, faults passed to vendor for joint investigation.  Developments by vendor.

Documentation

Documentation accessed within service itself.

Request Process

Access granted on a per-user basis, requests via IT Service Desk with support from Security Service Manager.

Costs

None

HR management system (iTrent)

Service Name

HR Management System (iTrent)

Service Description

The University's corporate Human Resources systems

Features

HR/payroll system (iTrent)

  • Payroll system
  • Employee (My.HR)(e.g. Pay slips, booking training)
  • Manager self-service (e.g. line management, recruitment)
  • Job application system
  • Reporting

Service Users

Staff and prospective staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents, on campus and via the VPN

Support

Contact HR for operational and data issues. Tel: (01509)  222169  or email: Hr@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

Training for Heads of Department and Departmental Administrators, line managers and staff is provided by staff in the Workforce Information Team.

Information and documentation about my.HR

Request Process

Heads of Department and Departmental Administrators should contact the Workforce Information Team within HR. Business hours are 8:30 a.m. to 5:00 p.m. Monday to Thursday and 8:30 a.m. to 4:30 p.m. on Fridays.

Line managers will need authorisation from their Head of Department prior to being given access to Manager Self-Service.
Staff* are automatically given access to my.HR, and will need to use their normal University credentials to log onto the system via https://myhr.lboro.ac.uk 

itrentadmin@lboro.ac.uk 

Costs

None

Parking permit system (Parkit)

Service Name

Parkit

Service Description

Provide vehicle management information and barrier access for vehicles.

Features

Service features include:

  • Car registration
  • Permit selection/requests
  • Provides data for ANPR cameras. Whitelists and blacklists.

Service Users

Staff, Students, Tenants, Researchers and sometimes visitors.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact:Technical Director, Team Leader Transport Planning. Tel: +44 (0) 20 7939 6213 | +44 (0) 7977 169030.

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application witten by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

https://parkit.lboro.ac.uk/SWM91ParkIt-war/indexStart.jsp 

Request Process

Details loaded daily for any users.

Costs

None

Sport Bookings (Gladstone)

Service Name

Gladstone or MRM or PLUS2

Service Description

Sport Development Centre booking, charging and general management system.  It is currently the most popular Leisure Centre management suite and as such provides a wide range of facilities.

Features

The system featues:
  • Facilities booking – Client and Web based
  • Membership enrolment
  • POS sales
  • Subscription management
  • Emailling
  • Card access to buildings (SDC Gladstone managed only)

Service Users

SDC authorised users for client software. Current staff and students web bookings

Service Availability

Approx. 6:00 am to 10:00 pm.

Support

Contact: Katie Coyne Systems Administrator IN  sdc@lboro.ac.uk  

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail:IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

http://loughboroughsport.com/online-bookings

Request Process

Via Sysadmin administrator for Gladstone

Costs

None