Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

IT Services

Costs & Print Credits


Printing costs

The charges for printing are outlined below. You will need to ensure that you have enough print credits prior to sending your job to the print queue.  If you do not have enough credit on your account you will not be able to collect your print. You will be able to submit print jobs with no or low credit.



















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Print credits

Print credits are allocated to your user account and can be purchased from the ePayments system using a debit or credit card. You can also purchase printer credits from the Information Desk in the University Library (cash or credit / debit card) during opening hours: minimum Cash-Only payment for print credits of £1.00 and minimum charge of £5.00 for debit/credit card.

If you are printing to the Design & Print poster printers (A0 plotters) these are covered by your printer credits, but if you are using other Design & Print services you will have to pay cash at their Reception desk.

To save you money print in duplex (double sided).  IT Services have set all student printers to default to duplex.

There is a 16% discount or more if you print in monochrome duplex. For example, printing two sheets of A4 monochrome single sided costs 6p, that's 3p per sheet. Printing the same two sheets of A4 monochrome duplex (double sided) costs 5p per sheet - a saving of 1p.


Any query regarding the refund of print credits should be directed to Creative and Print Services in the Manzoni Building.

ePayment print credit system
If you are off campus you will need to use the VPN service before you can use the ePayments systems
Cisco AnyConnect VPN Client
To access on-campus services you will need to use the Cisco AnyConnect VPN Client.

Staff Printing Charges

When staff print, the SafeCom print service management software will record their print activity and assign a charge as detailed above. Departments will be charged for all printing carried out by their staff regardless of the device used. This means that charges may appear on the bill for use of printers outside of the department’s immediate location or building.

At the start of each financial quarter the IT Services Management Support Office will email a report detailing the charges for the previous quarter to the designated contacts.

Those contacts will be asked to review the charges and raise and issues or concerns within the timescales detailed.

After the agreed deadline the charges will be taken from the project codes detailed in the report via a General Ledger Transfer in Agresso.


Any queries and questions about the print charges, including requests for a breakdown of print charges or feedback on the reports should be emailed to MSO@lboro.ac.uk



Contact us

IT Service Desk

8:30am - 5:00pm
Monday to Friday