IT ServicesExternal Partners

Service Catalogue

Web Services

Desktop Management Systems

Service Name

Desktop management systems

Service Description

The infrastructure required to manage the Windows desktop service and Mac desktop service.

Features

Service features include:

  • Used to manage Information about all rooms in all buildings belonging to the University
  • Client version but most now use Webcentral  Web based version of software
  • Stores drawings and integrates with Autocad

Service Users

Internal use only – used by IT support staff, IT Service desk and End User Computing.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Applications/solutions written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

None available, internal workspace used to share best practices and guidance documentation.

Request Process

Via IT Service Desk (security group) IT.Services@lboro.ac.uk

Costs

None

Domain Name Registration

Service Name

Domain Name Registration

Service Description

This service registers, manages and renews domain names, and offers advice in relation to such.

Features

A high level overview list of features of the service which the user can use

Service Users

Staff, Tenants

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

N/A

Documentation

Please refer to the Specialist Services section on the IT Services website

Request Process

Please refer to the Support section

Costs

  • managing a domain registered by a third party costs £15 per year;

  • .ac.uk domains cost £125 per year (including administrative costs);

  • .gov.uk domains cost £100 per year;

  • other .uk domains (.org.uk.co.uk, etc.) cost £40 for two years (Nominet-specified minimum registration);

all other domains (.com.net.org.biz.info and .it) are priced at £40 per year with discounts applied for multiple years (£70 for 2; £95 for 3; £115 for 4 and £140 for 5).

Parking permit system (Parkit)

Service Name

Parkit

Service Description

Provide vehicle management information and barrier access for vehicles.

Features

Service features include:

  • Car registration
  • Permit selection/requests
  • Provides data for ANPR cameras. Whitelists and blacklists.

Service Users

Staff, Students, Tenants, Researchers and sometimes visitors.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact:Technical Director, Team Leader Transport Planning. Tel: +44 (0) 20 7939 6213 | +44 (0) 7977 169030.

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk.

Application Support Level

(if applicable)

Application witten by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

https://parkit.lboro.ac.uk/SWM91ParkIt-war/indexStart.jsp 

Request Process

Details loaded daily for any users.

Costs

None

Tenant ID Management (ARMS ProofID)

Service Name

ARMS / ProofID

Service Description

Tenant details management  system

Features

The service:

  • Provides interface for  entering Information relating to Tenants
  • Provides feeds for other systems requiring  Tenant data

Service Users

Facilities Management Staff

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

Contact FM:Customer Service and Helpdesk: fmhelp@lboro.ac.uk

Technical issues should be reported to IT Services. The Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware and operating system by IT services, support for application by vendor, issues jointly investigated, developments by vendor.

Documentation

https://arms-live.lboro.ac.uk/arms/login.php?id=2&page=%2Farms%2Findex.php

Request Process

Contact FM:Customer Service and Helpdesk: fmhelp@lboro.ac.uk

Costs

Unknown

Web Based Access to Workspaces (FilePort)

Service Name

FilePort

Service Description

Web based access to on-campus Windows based storage platforms.

Features

Web based access to on-campus Windows based storage platforms. Files can be uploaded, downloaded, deleted, renamed and moved. Access is provided via menus to individual and group workspaces but fileport can also connect to other on-campus file services via crafted URIs referring to the name of the service.

Service Users

Staff, Researchers, Students, Tenants

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services.

Documentation

https://fileport.lboro.ac.uk/ 

Request Process

By visiting the above URI

Costs

None

Web Shop (Online Store)

Service Name

Online Store

Service Description

The University’s online store, hosting details of University events, items for sale, conferences, short courses and more.

Features

The online store can be used to take payment for various University activities from car parking to souvenirs.

Service Users

 Staff, Students, General public

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus and via VPN.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by vendor. Support for hardware, Server and Application support from vendor. Issues investigated by vendor in first instance, developments by vendor.

Documentation

http://storehelp.lboro.ac.uk/

Request Process

Please refer to Support section.

Costs

None