IT ServicesExternal Partners

Service Catalogue

Networking

Commercial Network (sponsored JANET)

Service Name

Commercial Partner Internet Access

Service Description

This service deals with Internet access provision to commercial partners across campus via the University’s primary Internet connection (Janet).  The service includes the hardware, interconnection and technical configuration but specifically excludes configuration of partner owned hardware (routers, switches, wireless equipment etc).

Features

 

  • Provides a routed or VLAN based Internet access mechanism at 10, 100 or 1000Mbps as required.
  • Dual connections available for resiliency.
  • IPv4 only at present.
  • Copper or fibre presentation as required.

 

Service Users

 Tenants on campus

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services

Documentation

None

Request Process

Via IT Service Desk and in collaboration with BRM

Costs

  • 10Mbps = £4,000
  • 100Mbps = £5,000
  • 1Gbps = £8,000
  • Dual link + £2,000 to any of the above
  • Prices are before VAT

 

Guest Wi-Fi Registration System

Service Name

 Guest internet access

Service Description

This service provides visitors to the University with easy to access wireless Internet access.  The service encompasses both the registration mechanism (yearly, sponsored and self-registration) and the mechanisms for managing the access.  The wired and wireless provision is covered under the main wireless and wired networking services and so out of scope for this entry. 

Features

  • Self-registration via an automatically generated (and future predictable) registration code.
  • Pre-registration via a sponsorship system (available to staff).
  • Yearly registration for longer-term users.

Service Users

Yearly and sponsored registration systems are accessed by staff only.  Access to the weekly code is for staff only.  Users of the network itself are visitors.

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Application written by IT Services, issues investigated by IT Services application developments by IT Services.  Hardware supported under warranty from manufacturer.

Documentation

Please refer to Guest Wi-Fi section on IT Services website

Request Process

All staff can access the weekly code and sponsored registration systems.  Access to yearly registration system is by request via IT Service Desk.  Access to the network itself is by the users who need access coupled with the weekly code, sponsored or yearly credentials as appropriate.

Costs

No charge

Network Access (eduroam)

Service Name

eduroam

Service Description

eduroam is a worldwide federated access system

Allows Loughborough staff and students to not only connect locally to take their wireless devices that support the system to other Educational Institutions worldwide, and connect using their provided EAP-TLS certificate or Loughborough userid (in the form of userid@lboro.ac.uk ) and password

Also allows visitors from other, eduroam-enabled organisations, to connect to our wireless

Features

Wireless access using WPA2-Enterprise security on our wireless access points and the same at remote sites that provide the eduroam service , uses our RADIUS infrastructure.

Service Users

Loughborough University Staff, Research Postgraduates, Students, Eligible Partners, and visitors from eduroam enabled organisations

Service Availability

24/7 except for planned maintenance and unforeseen incidents on campus.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

Devices using service are configured using the Cloudpath service

Documentation

Please refer to the eduroam information pages on the IT Services website

Request Process

Self-service access for bring your own device (BYOD) – Staff managed desktop systems are pre-configured

Costs

None 

Off Campus Network Access (VPN)

Service Name

 Off Campus Network Access (VPN)

Service Description

This service gives users off-campus access to resources which are typically only accessible on-campus. Resources include: Agresso, library journals, license-managed software, MetaLib, central file store space, departmental servers, and others.

Features

  • Dedicated software client
  • Web portal 

Service Users

 Staff, Research Postgraduates, Students, Tenants

Service Availability

24/7 except for planned maintenance and unforeseen incidents.

Support

The IT Service Desk is available 8:30 a.m. to 5.00 p.m. Monday to Friday (excluding when the University is closed). Tel: (01509) 222333 or e-mail IT.Services@lboro.ac.uk

Application Support Level

(if applicable)

 Application written by vendor. Support for hardware, operating system and application by IT Services, issues investigated by IT services, developments by vendor.

Documentation

Please refer to the VPN section on the IT Services website

Request Process

Laptops on the Staff Managed Windows Service (Windows 7 Service) already have the remote working client installed and simply have to select "Cisco AnyConnect VPN Client" from the Start Menu. Other users can Install the AnyConnect Client for Windows or Install the AnyConnect Client for OS X. Any member of the University when off-campus can enter the following URL into their web browser and enter their University credentials to enter the Remote Working portal: https://vpn.lboro.ac.uk/.

Costs

None