Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

Facilities Management

Online Service Request

Keyboard showing a spanner and screwdiver

Welcome to the FM Online Service Request. The link below will take you to the form to report a fault or request work to Facilities Management.

To report a problem click here

You can Login with your University ID and Password, Click on Report Problem and complete the form prior to submitting.

This service is currently available for the maintenance and repair of your facility. We shall be deploying the system to other FM Services as they come on line.

By using online request you will be helping by reducing the overall time to resolve your problem, enable us to communicate quickly with you to mitigate the business impact of your situation. You will be able to see all your requests and any other work request in the same area.

We have aspirational Customer Service Standards to meet, including communication. We would like your feedback on how well these are achieved.

For other FM Requests (i.e. Domestic Services/Caretakers, Grounds & Gardens etc.) Please contact fmhelp@lboro.ac.uk

More Information

Archibus client user guide v1.01

Customer Service Standards

For further information or assistance in completing the form please contact

John Brophy

Information Systems Manager

01509 228072

Melissa Linder

SMS Data Administrator

01509 228082

 

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Contact us

Tel: 01509 222121

Tel: Out of Hours - 01509 222141

8.00am - 5.00pm

Monday - Friday