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As Others See Us: Benchmarking in Practice

   

Download full text of report (pdf 592KB)

Download individual parts of the report below:

Foreword (pdf 44KB)

Acknowledgements (pdf 52KB)

Project 1: Off Campus Services Benchmarking Project 2001/02 (pdf 152KB)

Project 2: Benchmarking Shelving Processes 2000/01 and 2001/02 (pdf 140KB)

Project 3: Advice Desks Benchmarking Project 2000 and 2001 (pdf 276KB)

Project 4: Short Loan Benchmarking Project 2001/02 (pdf 108KB)


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