Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

IT Services

Frequently Asked Questions

Photo: laptop with university logo on it.

Further Resources

The webpages pointed to below are a great resource and will answer further questions you may have about Windows 7. Useful Microsoft resources:

Windows 7 Help
External link to microsoft website.
Windows Help Videos including Desktop and Personalisation
External link to Microsoft help video on Desktop and Personalisation

Why are changes made in "Documents" not reflected on another computer?

Under the folder re-direction system, Documents are now stored in your individual network location (formerly known as the U drive). This means that changes made on one computer should be seen from any other computer using the same location.

So that you can continue to work if the network is not available, a copy of these files is held on the local drive. You can manually opt to "Work offline", or you will automatically move to "Work offline" when the network location cannot be reached. In addition, windows may silently move to "Work offline" when the connection to the network location is temporarily slow – this is by design so that you do not suffer from slow performance. In all these cases, next time you go back online (e.g. you re-connect to the University network at full speed), the changes made to the local copy will be synchronised back up to the network.

The fact that changes made on one computer are sometimes not reflected when you move to another computer has been noted, particularly by users with more than one computer working in different roles (for example Wardens). This is because the computer has silently moved to "Work offline" mode and has not yet gone back online to synchronise the changes. IT Services recommend that wherever possible staff work from one primary computer, where they need to move between locations they should have a laptop. If this is not possible and it is essential that files are available from another location, users should ensure that they manually synchronise their files to the network.

To manually synchronise the files, right click on Sync Centre in the notification area and select Sync All.

Screen image: Synch icon in taskbar notification area.
Synch Centre icon

Can I be an Administrator on my computer?

Yes, where it is required for work purposes. Increased access rights (known as Extra accounts) may be granted where there is a genuine requirement, at the discretion of your Local IT Staff, Line Manager and IT Services. The extra account will look like username-extra.

For more information see Windows 7 - Whats New at loughborough University

How much storage quota am I allocated and how can I increase it?

How can I install a network printer?

  1. Click on the Startbutton

  2. In the Search box type \\printers

  3. A window is displayed with a list of the networked printers available.

  4. Double click on the printer you would like to install.

I can't find Run? Where is it?

  1. In the Search box type Run

    Screen Grab: Start  Search box  Run?

    The Run application is displayed in the search results under Programs.

  2. You can click on Run to execute it or right click on it to create a shortcut to your desktop.

    Screen Grab - Shortcut to run on win7.

  3. You can also use the Search box as a Run box by following the steps below:

    • Click on the Start button

    • In the search box type your cmd line i.e. \\internal

    • To see the I drive.

What is BitLocker and how do I use it?

BitLocker is an optional feature that can encrypt your hard drive to secure sensitive and private data.

Information on BitLocker on Windows 7 Service

Can I set my desktop preferences to follow me wherever I log in on campus?

The Windows 7 Service allows staff and students to set up display preferences on one computer and have those follow them to all other computers on the service. This will be of particular use to those with visual impairments who require high contrast colour schemes or different font sizes.

  1. Right click on the desktop and select Personalize.

  2. You can select one of the built-in themes which may suit your needs, or may provide a starting point for further customisation. If you wish to change advanced settings select Window Color at the bottom of the window.

    Screen image: Personalization: Window color option.

  3. Select Advanced Appearance settings... link. Once you have finished click Apply and OK

  4. When you have finished setting your preferences click on Save changes button. To save it as a customised theme select Save theme to the right and give the theme a name.

    Screen image: Save theme.

  5. Right click on your new theme and select Save theme for sharing.

  6. Save the theme to your Documents area with the filename myprefs.themepack.

    You must use this name for the settings to apply on other computers.

  7. This saved theme will be applied whenever you log on to a computer using the Windows 7 Service. You can make changes and re-save the theme at any time.

What is the minimum hardware specification for the Windows 7 Service?

A processor which supports 64 bit OS (EM64T instruction set), 2 GB RAM, 60GB Hard Disk. CPU-Z can be used to determine whether processors support the EM64T instruction set.



Contact us

IT Service Desk

8:30am - 5:00pm
Monday to Friday