School of Business and Economics

Research

Rosamund Chester Buxton BA(Hons), Liverpool; MPhil, Glasgow and Strathclyde

Photo of  Rosamund Chester Buxton

Doctoral Researcher in Management Science and Operations Management

SOMS Administrator and Auditor

Rosamund is a full-time Doctoral Researcher (since April 2015), part-time teaching tutor (since September 2017), and SOMS Administrator and Auditor (since November 2016) within the School of Business and Economics. Rosamund’s research interests are focused upon how public service organisations measure and manage performance activities, the linkages between public service performance management and service delivery; and how public service organisations co-create value with service users. These research interests are reflected in Rosamund’s doctoral research, which is examining how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities.

As a Researcher within the School, Rosamund has worked upon many projects, which reflect her research interests, including:

  • a project examining the current and future state of continuous improvement in UK public services with the Centre for Service Management and the Institute for Continuous Improvement in Public Services (ICiPS);
  • research into queue management in service projects; and
  • a Charted Institute of Management Accountants (CIMA) funded project which examined service performance management and measurement in shared service centres in the public and private sectors.

Rosamund’s work has been published in journals such as the Journal of Service Management; and government organisations, such as the Audit Commission. She has presented at national and international conferences; and she has taught at undergraduate, researcher and practitioner levels. Her teaching experience reflects her interests in providing practical skills for students to find employment after study, and in the theoretical and practical applications of sociological research methods to create sustained research impact. She used this experience to develop and co-edit the Research Excellence Framework 2014 (REF2014) Impact Cases for the School of Business and Economics.

Rosamund has a BA Honours Degree in Economic and Social History from the University of Liverpool and a Masters of Philosophy in Social History jointly awarded from the University of Glasgow and the University of Strathclyde.

Research Interests:

Rosamund’s research interests are focused upon how public service organisations measure and manage performance activities, the linkages between public service performance management and service delivery; and how public service organisations co-create value with service users. These research interests are reflected in Rosamund’s doctoral research, which is examining how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities. 

 

Research Plan:

Rosamund has used a two-stage, rich qualitative case study approach with UK public service organisations, to examine how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities.

 

Supervisors:

Dr Ian Hodgkinson

Dr Michelle Richey

 

Thesis Title/Topic:

How do UK public service organisations use performance measures and reporting mechanisms to inform performance management activities?

Journal Articles

 

Reports

 

Conferences