School of Business and Economics

Research

Rosamund Chester Buxton BA(Hons), Liverpool; MPhil, Glasgow and Strathclyde

Photo of  Rosamund Chester Buxton

Doctoral Researcher in Management Science and Operations Management

SOMS Administrator and Auditor

Rosamund is a full-time Doctoral Researcher (since April 2015), part-time Researcher (since May 2011) and SOMS Administrator and Auditor (since November 2016) within the School of Business and Economics. Rosamund’s research interests are focused upon service management, delivery and performance within public and private service organisations. In particular, her doctoral research will examine how does performance measurement inform performance management in UK public service organisations.

As a Researcher within the School, Rosamund has worked upon many projects, which reflect her research interests, including:

  • an ongoing project examining the current and future state of continuous improvement in UK public services with the Centre for Service Management and the Institute for Continuous Improvement in Public Services (ICiPS);
  • research into queue management in service projects; and
  • Charted Institute of Management Accountants (CIMA) funded project which examined service performance management and measurement in shared service centres in the public and private sectors.

 

Rosamund’s work has been published in journals such as, the International Journal of Public Sector Management, and government organisations, such as the Audit Commission; and she has presented at national and international conferences. She has also taught at undergraduate, researcher and practitioner level. Her teaching experience reflects her interest in the theoretical and practical applications of sociological research methods to create sustained research impact. She used this experience to develop and co-edit the Research Excellence Framework 2014 (REF2014) Impact Cases for the School of Business and Economics.

Rosamund has a BA Honours Degree in Economic and Social History from the University of Liverpool and a Masters of Philosophy in Social History jointly awarded from the University of Glasgow and the University of Strathclyde.

Research Interest

Rosamund’s research interests are focused upon service management, delivery and performance within public and private service organisations. In particular, her doctoral research will examine how does performance measurement inform performance management in UK public service organisations.

 

Research Plan:

Rosamund intends to use a mixed methods approach with 6 case study organisations to examine how does performance measurement inform performance management in UK public service organisations.

 

Supervisor(s):

Dr Nicola Bateman

Dr Ian Hodgkinson

 

Thesis Title/Topic:

How does performance measurement inform performance management in UK public service organisations? 

Journal articles

Chester Buxton, R and Radnor, Z (2012) How do they do it? Understanding back office efficiency savings made by English councilsInternational Journal of Public Sector Management, 25(2), pp.118-132, ISSN: 0951-3558. Full text: http://www.emeraldinsight.com/journals.htm?issn=0951-3558&volume=25&issue=2&articleid=17021099&show=abstract. DOI: 10.1108/09513551211223776.

 

Conference proceedings

Glennon, R, Radnor, Z, Hodgkinson, IR, Chester Buxton, R (2016) Locating customer value in contracting-out decisions in English local authorities. In International Research Society for Public Management (IRSPM), Hong Kong.

Hodgkinson, IR, Radnor, Z, Glennon, R, Chester Buxton, R (2015) Do contracting-out decisions achieve service delivery value for citizens?. In International Research Society for Public Management (IRSPM) Conference, Birmingham, UK.

Fitzgerald, L, Brown, R, Chester Buxton, R, Herbert, I, King, R, and McAulay, L (2012) The (Ir)relevance of Performance Measurement to Performance Management?. In PMA 2012 Conference, Cambridge, UK, pp.1-13.

Chester Buxton, R and Radnor, Z (2009) How do they do it?: Understanding Back Office Efficiency Savings made by English Councils. In International Research Society for Public Management 13th Annual Conference, Copenhagen, Denmark, pp.1-15.

 

Reports

Fitzgerald, L, Brown, R, Chester Buxton, R, Herbert, I, King, R, and McAulay, L (2012) Relevance Regained? Performance Management in Shared Service Centres, pp.1-17, CGMA, Full text: http://www.cgma.org/Resources/Reports/Pages/Relevance-regained-performance-management.aspx .