School of Business and Economics

Research

Rosamund Chester Buxton BA(Hons), Liverpool; MPhil, Glasgow and Strathclyde

Photo of  Rosamund Chester Buxton

Doctoral Researcher in Management Science and Operations

SOMS Administrator and Auditor

Rosamund is a part-time Doctoral Researcher in the School of Business and Economics. Rosamund’s research interests are focused upon how public service organisations measure and manage performance activities, the linkages between public service performance management and service delivery; and how public service organisations co-create value with service users. These research interests are reflected in Rosamund’s doctoral research, which is examining how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities.

Rosamund’s work has been published in journals such as the Journal of Service Management; and government organisations, such as the Audit Commission. She has presented at national and international conferences; and she has taught at undergraduate, researcher and practitioner levels. Rosamund has a BA Honours Degree in Economic and Social History from the University of Liverpool and a Masters of Philosophy in Social History jointly awarded from the University of Glasgow and the University of Strathclyde.

Research Interests

Rosamund’s research interests are focused upon how public service organisations measure and manage performance activities, the linkages between public service performance management and service delivery; and how public service organisations co-create value with service users. These research interests are reflected in Rosamund’s doctoral research, which is examining how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities.

Research Plan

Rosamund has used a two-stage, rich qualitative case study approach with UK public service organisations, to examine how UK public service organisations use performance measures and reporting mechanisms to inform performance management activities.

Supervisors

 Thesis Title/Topic

How do UK public service organisations use performance measures and reporting mechanisms to inform performance management activities?

Journal Articles

Hodgkinson, IR, Hannibal, C, Keating, BW, Chester Buxton, R, Bateman, NA (2017) Toward a Public Service Management: Past, Present, and Future DirectionsJournal of Service Management, 28(5), pp.998-1023, ISSN: 1757-5818. Full text: https://doi.org/10.1108/JOSM-01-2017-0020 .

Chester Buxton, RB and Radnor, Z (2012) How do they do it? Understanding back office efficiency savings made by English councilsInternational Journal of Public Sector Management, 25(2), pp.118-132, ISSN: 0951-3558. Full text: http://www.emeraldinsight.com/journals.htm?issn=0951-3558&volume=25&issue=2&articleid=17021099&show=abstract. DOI: 10.1108/09513551211223776.

 

Reports

Bateman, N, Chester Buxton, RB, Radnor, Z (2017) The status of continuous improvement in ICiPS members in 2015, pp.1-31, ICiPS and Loughborough University.

Fitzgerald, L, Brown, R, Chester Buxton, RB, Herbert, I, King, R, McAulay, L (2012) Relevance Regained? Performance Management in Shared Service Centres, CGMA, Full text: http://www.cgma.org/Resources/Reports/Pages/Relevance-regained-performance-management.aspx .

 

Conferences

Chester Buxton, R, Bateman, N, Hodgkinson, IR (2018) UK public services; do they measure up?: An examination of performance management though a lens of public service dominant logic. In International Research Society for Public Management Conference, Edinburgh, Scotland.

Chester Buxton, RB (2017) How do UK public service organisations use performance measures and reporting to inform performance management activities?. In British Academy of Management Doctoral Symposium 2017, The University of Warwick, Coventry, UK, pp.1-12.

Glennon, R, Radnor, Z, Hodgkinson, IR, Chester Buxton, R (2016) Locating customer value in contracting-out decisions in English local authorities. In International Research Society for Public Management (IRSPM), Hong Kong.

Hodgkinson, IR, Radnor, Z, Glennon, R, Chester Buxton, R (2015) Do contracting-out decisions achieve service delivery value for citizens?. In International Research Society for Public Management (IRSPM) Conference, Birmingham, UK.