School of Business and Economics


15 Dec 2015

New book develops the research agenda in the area of Public Service Operations Management

PSOM book cover

A new book by ‘lean’ experts Professor Zoe Radnor and Dr Nicola Bateman has just been published by Routledge Press on service operations improvements for organisations in the public sector.

Drawing on a range of theory and frameworks, the book entitled Public Service Operations Management: A Research Handbook develops the research agenda, and knowledge and understanding in Public Service OM, with a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial-based improvement practices such as TQM, Lean Thinking and Six Sigma.

Radnor and Bateman explain:

So, why the need for presenting a body of knowledge focused on public service operations management?  We argue that general operations management concepts, tasks and components are relevant to this sector but also, that public sector organisations should recognise that they are a service organisation so should engage with service operations management theory and frameworks.

The book will be of interest to researchers, educators and advanced students in public management, service operations, management, health service management and public policy studies.

To contact the Publicity Team, please ring Mrs Ondine Barry on +44 (0)1509 228849 or email