School of Business and Economics

Events

1 June 2017

Transformative Service Research Symposium

Presented By Centre for Service Management

About this event

Transformative Service Research (TSR) is defined as service research that strives to create uplifting changes and improvements in the well-being of individuals (consumers and employees), families, social networks, communities, cities, nations, collectives, and ecosystems (Anderson, Ostrom, and Bitner 2010). As such, instead of focusing on profits, market share and consumer satisfaction, TSR is also interested in other (not necessarily conflicting) outcomes such as access, mitigating vulnerability, well-being, happiness, quality of life, equity, and decreasing disparity.

 

At the symposium, researchers with an interest in TSR will discuss their current research projects and initiatives. The event promises to be a lively and thought-provoking event with contributions from researchers from both the US and the UK.  

 

Details

Date:   

Thursday 1st June 2017

Times:

10.00am – 4.00pm

Venue:

West Park Teaching Hub, building 11

Loughborough University, LE11 3TU – See map for directions

Registration

Free Event, email to Ruth -  R.Cufflin@lboro.ac.uk

Parking:

There is a car park close to the building, allow plenty of time as they get full quickly. Holywell Park usually has spaces but it is a short walk. Enter campus via the West entrance, Ashby road A512, you will need to collect a parking permit from the security gate and they will direct you to car parks

Directions to Campus:

How to find us

 

 

Programme

 

10.00

Arrival refreshments

10.20

CSM Welcoming Address

Dr Nicola Bateman, Dr Ian Hodgkinson and Prof Thorsten Gruber (CSM, Loughborough University)

10.30

Enabling the Transformative Service Collaborative

Prof Ray Fisk and Dr Linda Nasr (Texas State University)

11.00

Physical Activity Participation: Does Neoliberalism Produce Solutions to Social Welfare and Public Well-being?

Dr Ian Hodgkinson and Mr Harish Kumar (CSM, Loughborough University)

11.30

Changing Service Patterns in the Fire Service: An Exploration of Individual versus Society’s Needs

Ms Karen Maher and Dr Nicola Bateman (CSM, Loughborough University)

12.00

Lunch Break

13.00

Service Thinking: Escaping Tribalism and Embracing Mutualism

Prof Ray Fisk and Dr Linda Nasr (Texas State University)

13.30

The Datafication of Anti-Poverty Programmes – Lessons from India

Dr Silvia Masiero (CSM, Loughborough University)

14.00

Refreshments

14.30

The Power of Language when Dealing with People in Conflict and Crisis

Dr Rein Sikveland (Social Sciences, Loughborough University)

15.00

Plenary Discussion (with all Presenters)

15.30 – 16.00

Networking