Delta Air Lines Visiting the Centre for Service Management
Dr Willy Barnett, Innovation Researcher in Delta Air Line’s “The Hangar”, visited the school recently to give his presentation on service design.
30 May 2018
This section will keep you up-to-date with all the latest news and updates regarding the Centre for Service Management.
CSM Deputy Director Dr Ian Hodgkinson has had his article “Toward a Public Service Management: Past, Present, and Future Directions” (with Claire Hannibal, Byron Keating, Ros Chester Buxton, & Nicola Bateman) published in Journal of Service Management.
31 October 2017
The Centre for Service Management recently hosted a workshop bringing together thought leaders, established academics, early-career researchers and professionals to discuss the important topic of service innovation in emerging markets.
8 March 2017
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