Centre for Service Management

Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

Our location

We're based in the Sir Richard Morris building at Loughborough University.

Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.

Leading Innovation, Driving Quality, Transforming Services

CSM's research focus is situated at the individual, organisational and societal levels and represents the themes that we believe matter most in service exchange.

Centre Director: Professor Thorsten Gruber

Our location

We're based in the Sir Richard Morris building at Loughborough University.

Dr Thorsten Gruber

2nd Academic-Practitioner Research with Impact Workshop “Design and Decision Making for Customer Experience.