Centre for Service Management

Innovation, Quality and Transformation

The Centre for Service Management (CSM), in the School of Business and Economics, conducts multi- and inter-disciplinary research that matters to private, public and third-sector service organisations.

Centre Director Professor Thorsten Gruber

Our location

We're based in the Sir Richard Morris building at Loughborough University.

Innovation, Quality and Transformation

The Centre for Service Management (CSM), in the School of Business and Economics, conducts multi- and inter-disciplinary research that matters to private, public and third-sector service organisations.

Centre Director Professor Thorsten Gruber

Our location

We're based in the Sir Richard Morris building at Loughborough University.