THE BRITISH LIBRARY DOCUMENT SUPPLY CENTRE
Source of requests - UK & Eire customers 1999-00
Facts and Figures 1999-00
|
Demand |
1994-95 |
1999-00 | |||
|
UK requests received |
2,992,139 |
2,948,212 | |||
|
Overseas requests received |
920,076 |
1,281,892 | |||
|
Total requests received |
3,912,215 |
4,230,104 | |||
|
© fee requests received UK |
- |
90,455 | |||
|
© fee requests received overseas |
- |
483,600 | |||
|
UK requests sent overseas |
8,829 |
5,586 | |||
|
Total number of customers |
16,967 |
21,925 | |||
|
| |||||
|
Methods of requesting |
| ||||
|
ARTTel (computer to computer) |
58.1% |
38.9% | |||
|
E-mail/ARTWeb |
- |
35.6% | |||
|
Postal |
27.8% |
10.3% | |||
|
Premium services |
3.6% |
5.0% | |||
|
OPAC 97/Blaise |
- |
4.0% | |||
|
Fax |
4.8% |
3.4% | |||
|
Database hosts |
4.2% |
1.5% | |||
|
inside web |
- |
0.9% | |||
|
Other |
- |
0.4% | |||
|
Telex |
1.5% |
- | |||
2001 L.I.S.T. online: NHS library statistics
