THE BRITISH LIBRARY DOCUMENT SUPPLY CENTRE

Source of requests - UK & Eire customers

Facts and Figures

Demand		1993-94		1998-99
UK requests received		2,843,884		3,082,062
Overseas requests received		848,301		1,198,942
Total requests received		3,692,185		4,281,004
© fee requests received UK		-		90,571
© fee requests received overseas		-		427,239
UK requests sent overseas		8,704		5,676
Total number of customers		15,653		20,567
Methods of requesting
Postal		34.2%		12.5%
ARTTel (computer to computer)		52.8%		43.4%
E-mail/ARTWeb		-		29.5%
Telex		1.7%		-
Premium services		3.5%		4.9%
Database hosts		3.5%		3.0%
Fax		4.3%		3.9%
Other		-		0.4%

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