Design School

Research

Enhancing the rail experience for passengers with special needs

Group: User-Centred Design

Project: Enhancing Passenger Experience Through Privacy Aware Mobile Applications

2015 - 2016

£67k

Tracy Ross

Sponsor(s):

RSSB and ATOC through the 'Data to Improve the Customer Experience call from RRUKA

Overview

This project is funded by the Rail Safety and Standards Board.  It is a feasibility study of how the provision of personal data can be used to enhance the rail passenger experience whilst protecting privacy.  This specific study focuses on passengers with visual or mobility impairments but the findings will be more widely applicable. 

Contact Tracy Ross for more information.