Design School


Enhancing the rail experience for passengers with special needs

Group: User-Centred Design

Project: Enhancing Passenger Experience Through Privacy Aware Mobile Applications

2015 - 2016


Tracy Ross


RSSB and ATOC through the 'Data to Improve the Customer Experience call from RRUKA


This project is funded by the Rail Safety and Standards Board.  It is a feasibility study of how the provision of personal data can be used to enhance the rail passenger experience whilst protecting privacy.  This specific study focuses on passengers with visual or mobility impairments but the findings will be more widely applicable. 

Contact Tracy Ross for more information.