Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

University Committees

Core IT Service Management Group

Terms of Reference

Purpose

The primary purpose is to provide strategic direction to the Core IT business service. The SMG should agree the service levels, define the requirements and monitor performance of all of the services in its purview, considering feedback from relevant stakeholders and groups.

With a view across all elements of Core IT for Staff, the SMG shall:

When considering proposals the SMG must consider the following areas and where necessary make recommendations to remove constraints.

Scope

The SMG may also have additional roles defined by individual projects or activities, including monitoring benefit realisation or quality assurance.

Frequency

Formally meet every three months.

Membership: (the chair or business owner may give other people right to attendance as appropriate.

1             [Chair] Director of IT

2             ITS Business Partnering

3             IT Business Service Owners

4             Systems Infrastructure Team Manager

5             Networking Team Manager

6             Middleware Team Manager

7             End User Computing Team Manager

8             Database Admin Team Manager

9             Design School IT Manager

10           Science School IT Manager

11          Wolfson School IT Manager

12           Business and Economics School IT Manager

 Right of Attendance

  1. Service Delivery Manager

 Note: The chair or business owner may give other people right of attendance as appropriate

Responsibilities

The Service Management Group is a devolved authority of ITGC, and will report and escalate to ITGC as necessary. It will be required to report and receive reports from other stakeholder groups as appropriate for the business service concerned.

Component Services of the Core IT Service

Core IT SMG is intended to cover the following but not exclusively:

 Where there is a service cross-over between Service Management Groups; the IT Services Business Partnering Managers (Jeremy Byrne and Clive Woodhouse) will act as a conduit between all groups.

 Appendix 1 - Standard Agenda

  1. Apologies for Absence
  2. Business of the Agenda
  3. Minutes
  4. Matters arising from previous meetings not mentioned elsewhere on the agenda
    • To note actions arising from the minutes
    • To note any other matters arising

 SECTION A – Items for Discussion/Report

      5.Feedback and actions from associated groups

      6. Consideration of proposals for new and modified services

      7. Review of IT Service Performance

       8.Receive and review service roadmaps and improvement register for the service                                                                  

SECTION B – Starred Items for Approval

SECTION C – Items for Information

       9. Any Other Business

       10. Dates of future meetings