Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

University Committees

Corporate & Workplace IT Service Management

Terms of Reference

Purpose

The primary purpose is to provide strategic direction for the IT services provided in support of the University’s corporate and workplace IT activities.

The SMG shall:

Scope

The Corporate and Workplace IT SMG is intended to cover all IT services related to corporate and workplace IT activity regardless of the organisational or geographic location of those services.

The SMG may also have additional roles defined by ITGC or ITPB in relation to specific projects or activities.

Frequency

Formally meet every three months.


Membership: (the chair may give other people right to attendance as appropriate.

  1. [Chair] Deputy Chief Operating Officer
  2. ITS Business Partnering
  3. ITS Head of Corporate Systems
  4. ITS Assistant Director & Head of Service Management & Governance
  5. Senior Lecturer for Mechanical, Electrical and Manufacturing Engineering
  6.  
  7. Head of Sports Facility Operations and Customer Service
  8. Head of Corporate Services
  9. Operations Manager for Facilities Management
  10. Deputy Director of Finance
  11. Director of Human Resources
  12. Head of Sales and Marketing for Imago Ltd
  13. Operations Manager for Arts, English and Drama

Right of Attendance

  1. Director of IT Services
  2. IT Services Head of Service Delivery

 

Responsibilities

 

 


Reporting Context

The Service Management Group is a sub group of ITGC, and will report and escalate to ITGC as necessary. The SMG will develop the strategic plan for its area of responsibility for review and approval by ITGC.

Although the SMG will develop the high-level roadmap in its area, ITPB remains the sole approval body for individual IT projects.

 

 

Purpose

The primary purpose is to provide strategic direction to the Corporate Administration IT business service. The SMG should agree the service levels, define the requirements and monitor performance of all of the services in its purview, considering feedback from relevant stakeholders and groups.

With a view across all elements of Corporate Administration for Staff, the SMG shall:

When considering proposals the SMG must consider the following areas and where necessary make recommendations to remove constraints.

Scope

The SMG may also have additional roles defined by individual projects or activities, including monitoring benefit realisation or quality assurance.

Frequency

Formally meet every three months.

Membership:

  1. [Chair] Deputy Chief Operating Officer
  2. ITS Business Partnering
  3. IT Business Service Owner
  4. Head of Sports Facility Operations and Customer Service
  5. Head of Corporate Services
  6. Assistant Director of Facilities Services
  7. Deputy Director of Finance
  8. Director of Human Resources
  9. Head of Sales and Marketing for Imago Ltd
  10. Operations Manager for Arts, English and Drama

Right of Attendance

  1. Director of IT Services
  2. IT Services Head of Service Delivery

Note: The chair or business owner may give other people right of attendance as appropriate.

Responsibilities

Reporting Context

The Service Management Group is a devolved authority of ITGC, and will report and escalate to ITGC as necessary. It will be required to report and receive reports from other stakeholder groups as appropriate for the business service concerned.

Component Services of the Corporate Administration Service

Corporate Administration SMG is intended to cover the following but not exclusively:

 

Note: The SMG does not cover workplace IT staff or student systems, such as Email, Workspaces or Learn etc.

Where there is a service cross-over between Service Management Groups; the IT Services Business Partnering Managers (Jeremy Byrne and Clive Woodhouse) will act as a conduit between all groups.

 

Appendix 1 - Standard Agenda

1.         Apologies for Absence

2.         Business of the Agenda

3.         Minutes

4.         Matters arising from previous meetings not mentioned elsewhere on the agenda

a.         To note actions arising from the minutes

b.         To note any other matters arising

SECTION A – Items for Discussion/Report

5.         Feedback and actions from associated groups

a.         Information Technology Governance Committee

6.         Consideration of proposals for new and modified services

7.         Review of IT Service Performance

Note: High level review of performance of relevant live IT services for the previous period.

8.       Receive and review service roadmaps and improvement register for the service

SECTION B – Starred Items for Approval

SECTION C – Items for Information

9.       Any Other Business

10.     Dates of future meetings

Related links

Contact

Sophie Currie