StudentExperience Committee

 

SEC09-M1


 

Minutes of the meeting of the Committee held on 11 February 2009

 

Members:  Professor Morag Bell (Chair), Professor Chris Backhouse, Mr Malcolm Brown, Mr David Goss, Mr John Harper, Mr Danny McNiece (ab), Mr Chris Morris, Dr Jennifer Nutkins, Dr Phil Richards, Mr Will Spinks (ab), Mr Nigel Thomas

 

In attendance:  Marie Kennedy (secretary)

 

Apologies:  Mr Danny McNiece and Mr Will Spinks for non-attendance, and Mr Chris Morris for having to leave slightly early.

 


 

09/1.   Minutes

 

SEC08-M3

 

The minutes of the meeting held 29 October 2008 were approved.

 

09/2.   Matters arising from the minutes

 

2.1             Hall songs in freshers’ week

 

The Committee APPROVED the draft guidelines, which had been agreed with the Students’ Union, subject to some minor typographical changes which would be agreed outwith the meeting.  The guidelines would then be circulated to hall committees for implementation, and to Wardens for monitoring.  The Director of Student Services, representatives of LSU, hall committees, and others involved were thanked for their work in this matter, which was a good example of co-operation between the University and the Students’ Union. 

ACTION:  NRT/ DG

Secretary’s note:  revised agreed guidelines circulated 12 February 2009.

 

2.2             Student safety

 

Noted that:

i.                     Focus groups with international students had not provided very useful information, but that their concerns about safety seemed likely to relate to incidents off-campus.

ii.                   The recent THES Student Experience report showed a different picture from the International Student Barometer data, with Loughborough equal first for ‘security’, although THES respondents were less likely to be international students.

iii.                  That the limited evidence in the CRSP reports on the experiences of Loughborough’s BME undergraduates, of incidents that might be construed as racist, were also more likely to be off-campus, and that BME students surveyed had consistently made positive comments about their experiences here.

iv.                 The safety issues could now be dealt with via the Charnwood Safety Partnership, a multi-agency group looking at crime and disorder issues.

 

However, these i-grad data remained a cause for concern, as the University had so far been unable to understand the reasons behind them.  It was possible that a few isolated incidents over the last two-three years had negatively affected student perceptions, and that data from the Autumn 2008 survey might present a different picture.  If, however, recent data were consistent with the earlier results, the University would need to hold more focus groups to further investigate the issue, and to clarify what international students understood by ‘safety’. 

 

The Committee noted that issues of safety were well covered at induction and by the international students’ orientation programme, and that support services such as Counselling had identified only a very small number of students who had experienced racist or similar incidents, either on or off-campus.  It also noted that a considerable proportion of international students came from cultures where the relationship of individuals with police and uniformed staff was very different to that in the UK, and they did not always perceive University Security officers or the local Police as being there to help them, or feel comfortable registering complaints. 

 

The Students’ Union mapping exercise had shown that a high proportion of international students lived in one area of town, where they might be subject to some verbal abuse from local youths.  If this were the case, the University might be able to work with the local community college to improve mutual cultural understanding.

 

The University had recently been invited to join the Leicestershire Hate Incident Monitoring Project (HIMP), a multi-agency initiative which sought to improve reporting and recording of incidents related to issues such as race, sexual orientation and gender.  Unfortunately, the Project did not cover students as a category, although this status might be another reason for resentment.  Joining the Project should enable the University to keep better informed of any incidents,  help clarify whether Loughborough was better or worse than other parts of the county in this respect, and show whether the problem affected all Loughborough students, regardless of cultural background.  The University’s Equal Opportunities Officer was co-ordinating a small internal group which included the Director of Student Services, the Deputy Security Manager and two members of the Students’ Union Executive, to consider what was required of the University to take part in the HIMP initiative. 

 

Separately, a local Police officer had recently contacted the Students’ Union to try to improve the reporting of possible hate incidents. 

 

It was important that all students were aware of  behaviour that was unacceptable and constituted an offence, felt able to report any such incidents, and knew where to report. 

 

09/3    Induction, arrivals and students living in the community (SEC09-P1)

 

The Committee had agreed at the last meeting that there should be no change to timings for arrivals for the 2009 entry.  Dr Mark Hollingsworth from the Academic Registry was consulting support services to clarify what University-level information was currently provided to students, check for any gaps, and identify appropriate timing and media for the various types of information. 

The reference to information separately provided by the Students’ Union was not meant to imply that the University had decided not to use Facebook for communicating with students.  However, the evidence suggested that, at present, most students preferred to keep official communications separate from personal messages, and recent work by IT Services had confirmed this view.

 

AGREED that:

(a)   imago would clarify any issues that might affect 2010 arrivals dates from its perspective;

ACTION:  MCB

(b)   The Chair would then consult with the Academic Registrar, the Director of Student Services, the Director of imago, and Students’ Union representatives, to agree arrivals dates for 2010/11, and would report back to the next meeting.

ACTION:  MB

 

09/4.   Communication with students (SEC09-P2(a) and (b))

 

The LUSI Steering Group had recently discussed the possibility of extending the use of Learn as a communication as well as a pedagogical tool, and its potential as an embryonic student portal.  The portal was intended to be for the benefit of the user, and it was important to identify what users most needed. 

 

In listing areas of responsibility for the content currently on Learn, the paper prepared for the Steering Group (SEC09-P2(b)) had implicitly raised the issue of where overall responsibility for Learn should lie.  The overlap of membership between the e-Learning Advisory Board, LUSI Steering Group, Student Experience Team and Student Experience Committee should prove helpful in ensuring these different groups liaised with each other.  However, there was a need, at least in the shorter-term, for an overarching group to ensure that all parts of Learn worked in tandem, that there were appropriate interfaces, (eg) with the imago webpages and the new CMS, that there was an appropriate balance of content, and suitable appearance.

 

AGREED that further discussion would be held outwith the Committee.

ACTION:  MB

 

09/5.   Healthy living campaign (SEC09-P3)

 

The previous Committee meeting had agreed that the Director of Student Services should meet with a range of interested parties across the University to discuss the possibility of a campaign aimed at students.   The impetus was concern about student mental health problems that were related to unhealthy lifestyles.  This meeting had identified a range of initiatives already in existence in many areas of the University. 

 

The meeting had made five recommendations.  Three of these, that the University should consider a more co-ordinated approach to promotion of health-related initiatives and develop a strategy, consider becoming a ‘healthy university’, and liaise more effectively with local agencies, were largely a matter of documenting and co-ordinating existing and future activities, and should not prove expensive or unduly time-consuming.  The Director of Student Services was willing to undertake a co-ordinating role, at least in the shorter-term. 

 

The Director of Human Resources had been consulted regarding the second recommendation, that staff be included in any initiative.  He had been unable to attend this meeting, but had indicated his experience of and enthusiasm for such a campaign.  The Director of Student Services would liaise with him to take this forward.

 

The Students’ Union fully supported the recommendation that promoting healthy lifestyle issues should be part of a senior University manager’s portfolio.

 

AGREED that the Director of Student Services would prepare a summary report and recommendations for consideration by EMG, and would report back to the next Committee.

ACTION:  NRT

 

09/6.   Residential Provision and Management Sub-Committee (SEC09-P4)

 

6.1       Report of the meeting held 3 February 2009

 

The Students’ Union wished to draw the Committee’s attention to item 3 of the minutes regarding students’ concerns about the increase in hall fees for 2009/10, and in particular the charges for the Christmas and Easter vacations. 

 

The Director of imago confirmed that there were no plans in its five-year project to close any of the catered halls.  However, it was possible that UPP might object to recent arrangements to provide a meals package for students in the new Elvyn Richards Hall, which had been built as self-catering, if it did not prove more popular with students.  He  noted that the halls were now on a sound financial footing.

 

The Students’ Union also drew the Committee’s attention to item 6 (b) of the minutes, regarding the possibility of a student representative on interview panels for wardens, in line with many European universities:  the Union wished the University seriously to consider its suggestion.

 

Concern was expressed regarding item 6 (c) of the minutes, which appeared contrary to the internationalisation strand of the University’s Strategy, as it implied possible limits on some students’ opportunities to study overseas.  No such restrictions had been intended, and the minute would be reworded to clarify the situation.

ACTION:  JCN

 

16.2    Report on hall places

 

This report had recently been considered by Residential Provision and Management Sub-Committee.  An additional 200 bedrooms would be provided in the Village for 2009 entry, and imago did not expect any overspill.  The new Hazlerigg and Rutland Hall would retain its name.

 

There had been some issues with the new John Phillips PG hall which had been difficult for imago to resolve.  Some related to facilities which some students had expected to be available within the hall rather than nearby, and a small minority was now raising the possibility of compensation.  Imago wished to avoid this becoming an issue which might prejudice other students from seeking places in the hall. 

 

Some of the ‘old’ Elvyn Richards Hall buildings would be renovated to create University Lodge, which would provide short-term accommodation.  It would be fully catered, and could be booked for periods from one day to four weeks, at £175 pw.  It would open in September 2009 with 50 bedrooms, each with wash-basin, although shower facilities would shared between each four or five rooms;  there would a lounge on each floor.  Although shared facilities were not ideal for some users, imago anticipated only 75% occupancy, and would keep one wing for more mature users such as visiting staff.

 

The Committee noted that the Lodge would be useful for new and visiting staff, visitors, and research students, and demonstrated that imago had listened to requests for such short-term accommodation.

 

AGREED

(a)   That it would be helpful if imago circulated a brief summary of what the Lodge offered to central support services, Registry, and academic departments. 

(b)   That it was important that any noisy renovation work did not take place during the exam revision period. 

ACTION:  MCB

 

The Students’ Union thanked imago, on behalf of hall chairs, for the revised catering arrangements for the ‘new’ Elvyn Richards Hall.  The Union also wished to record its thanks to Duncan Cressall, the Deputy Director of imago, who was leaving the University.

 

09/7.   THES Best Student Experience report (SEC09-P5, and tabled photocopies of THES article)

 

Four of the six areas where Loughborough had done slightly less well compared to other universities related to learning and teaching, and would be dealt with via Learning and Teaching Committee.   Perceptions about cheap shop/bar were almost certainly related to there being less choice for campus than for city universities.  Not surprisingly, the results confirmed Loughborough’s position as probably the best students’ union in the UK.

 

Concern was expressed that the University’s move towards larger cost centres would negatively impact on students’ experience of being part of a small department.  It was important that the University retained individual departmental cultures and that small departments did not lose their sense of collegiality when forming larger economic units.  However, it was noted that the University’s NSS results did not suggest a simple correlation between department size and student satisfaction.

 

09/8.   Student support

 

NOTED the imminent change of name from Department of Student Guidance and Welfare to Student Services, the merger of the International Student Centre with the former Loughborough Students Advice, and their new name of Student Support Centre.   The Department of Student Services would maintain a close relationship with the Union’s recently-launched Loughborough Students’ Voice.  The Department’s webpages would shortly be revised to reflect these changes, and information circulated across the University.

 

The Director of Student Services drew the Committee’s attention to some points from the annual reports of DANS and the ISC/CALS. 

 

The DANS report highlighted the significant rise in the number of students with dyslexia or mental health problems, and Senate had recently supported the need for increased resourcing for this area.  Thanks were due to James Kirby, the Head of DANS, and his team, for handling the extra demand.  Mental health issues ranged from minor home-sickness to psychosis, although very few students were at the more severe end of the continuum.  The increased numbers were more likely to be because these problems now suffered less social stigma and students were more willing to discuss issues, and because better support was now available, than because of increased incidence.  This picture was reflected among all HEIs.  The University now offered four channels of support for mental health problems:  Counselling, Medical Centre, Wardens Service and DANS. 

 

The Director of Student Support would see if these data might be made available by year of study, and by home/international students, but warned that it would be important not to draw too many statistical inferences because numbers were small.  LUSI developments should in future enable better reporting of such data.

ACTION:  NRT

 

Thanks were also due to Annie Bell, who had taken over at short notice as acting Head of the ISC and CALS.   Liz Shahal had recently been appointed as Head of service and would begin on 2 March 2009.  She would head two teams, English language support, and advice to international students on matters such as housing and visas.  The Students’ Union expressed its appreciation of the University’s prioritisation of housing advice, which Loughborough Student Advice had recently been unable to resource as it had wished.

 

CALS was moving to the Schofield building, and would continue to work closely with DANS to provide an integrated service for students with additional needs.

 

There was some concern about the 30% drop in numbers of students registering for pre-sessional courses in 2008;  the fall might be due to the economic climate or in part because departments required higher IELTS entry scores.  Feedback from pre- and in-sessional courses was positive.  The Centre was now providing more tailored, department-specific courses, and was developing closer links with Loughborough College. 

 

There continued to be concern that funding of the Student Support Centre, through pre-sessional course fees, was not financially viable in the longer-term. 

 

The new Head of the Student Support Centre might consider developing a credit-bearing English language module for international students, perhaps based on that used in the Loughborough-China Materials Partnership Programme, although it was clarified that the module offered within the latter contributed to the student’s award from their home university in China. 

 

AGREED that when Liz Shahal was in post, a small group including the Director of the Graduate School, the Director of Internationalisation Strategy, representatives of the International Office, and possibly the AD(T) for the Science Faculty, should meet to discuss suitable developments for the Centre.

 ACTION:  NRT

           

09/9.   Student Experience Team (SEC09-P6)

 

The Academic Registrar introduced key points from the notes of the meeting held 21 January 2009. 

 

The situation regarding students’ vehicle insurance was developing satisfactorily (item 3.1 of the notes). 

 

Discussions continued regarding additional space for student activities, including space previously used for hall catering (item 4 of the notes).  The possible use of  William Morris dining hall had been discussed by imago and the Space Manager, and the issue had recently been raised with the Deputy Vice Chancellor and the Chief Operating Officer.  The Director of imago had been asked to see whether the Student Experience Committee considered it would be appropriate to levy a moderate charge to cover additional running costs such as caretaking, heating and lighting, although there would be no hire charge.  This possibility needed to be considered together with possible charges for other space, the currently variable booking systems, and the information available to students. 

 

The Team would consider the Students’ Union’s detailed proposals for space at its next meeting in March.

 

The Team had discussed two reports on the experiences of Loughborough’s BME students (item 7 of the notes).  The Director of Student Services had since circulated his heads of services to see if consistent and comparable data regarding BME users could be collected in a manageable way.  Monitoring of usage data should be extended to all student-facing services if practicable.

 

When considering communication with new students (item 5 of the notes), it was important to remember that information for PGT students was sent much earlier than information for UG freshers.  Timing was therefore already tight, especially if another DVD needed to be produced.

           

09/10. Student Experience Team (SEC09-P7)

 

            Noted.

 

09/11. Financial Hardship Sub-Committee (SEC09-P8)

 

            Noted.

 

09/12. Annual reports from Student Guidance and Welfare Services

           

            Noted (see 09/8 above).

 

09/13. Student Barometer – Autumn Wave 2008

 

            Noted.

 

09/14. NSS 2009

 

            Noted.

 

09/15. Date of next meeting

 

 Wednesday 17 June at 3.30 pm in Committee Room 2 (please note later start time).

 

09/16. Any other business

 

16.1    Loughborough student invited to speak to House of Commons Select Committee

 

Lucy Hopkins, a second year LUSAD student and President of the Hall Students’ Federation, had recently represented Loughborough at  the Commons Select Committee for Innovation, Universities, Science & Skills, speaking on the topic of 'Students and Universities'.  She was one of five students invited to give their views on the ‘student university experience’.  The webcam link would be circulated to members of the Committee and the Student Experience Team.

ACTION:  DG/MK

Secretary’s note:  circulated 11 February 2009.

 

The Students’ Union thanked the Vice Chancellor and the Director of Marketing and Communications for their support in this matter. 

 

            16.2 Students’ Union Executive elections 2009

 

Nominations would close on Friday 13 February, and the elections would be held Monday 16 February – Wednesday 4 March, with results announced shortly after.

 


 

Author – Marie Kennedy

Date – February 2008

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